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Search Help

Technical Support

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.

Quick Search

The Quick Search on the most screens allows you to do a quick search on keywords across the entire collection. This can be part of the title, or a person's name, or an event or subject. Simply type in a search term and click Go. You may also choose to search a specific field using the drop-down before the Go button. The title selection will search both video title and series title.

Your search results will be returned in categories like Title followed by the number of hits. In the results page, you can also click on "Search for [my term] in clips" or "Search for [my term] in playlists" to launch a search of Clip titles and annotations or Playlist titles and annotations.

Boolean

Boolean operators and wildcard characters allow identification of a large number of words corresponding to a defined pattern. This product allows Boolean searching in all search fields.

The term Boolean Logic is named after the British mathematician George Boole who produced a mathematical system of logical operators including AND, OR and NOT. This "Boolean Logic" has been adopted by search engines as way of assisting users in building their searches.

AND Operator

The AND operator retrieves all cases where words, phrases, and their variations appear in the same specified context (e.g., casualties AND war). As you enter more search terms, fewer results will be retrieved but each result will be of higher relevance.

The effect of selecting Boolean "AND" is to limit the search results to only those fields which are relevant to all of the search terms. For example, if you search for "war casualties" using "AND" logic, then results will only be retrieved where they are relevant to the term "war" and the term "casualty". A piece which discussed casualties but not war jazz would not be retrieved as a result.

OR Operator

The OR operator retrieves all instances where individual words or phrases appear. The effect of selecting Boolean "OR" is to widen the search results, by retrieving results that are relevant to any of the search terms. For example, if you search for "war casualties" using "OR" logic, then the final result set will contain the total of three separate sets:

  • Set 1: containing all discussions of casualties.
  • Set 2: containing all discussions of war.
  • Set 3: containing all discussions of war and casualties.

NOT Operator

The NOT operator retrieves instances where one chooses to exclude a word from a search (e.g., casualties NOT war).

Rules of thumb using Boolean Operators

1. Entering more search terms into an 'AND' search will reduce the number of results and help you to focus in on the most relevant matches.

2. Entering more search terms into an 'OR' search will increase the number of results and is particularly useful when you want to include synonyms of your main search term.